Help

Quick answers, plus where to reach a human when the organism can’t.

Getting in

The Uliverse is currently open to Music Tribe and Empower Tribe employees. Sign in at uliverse.ai with your work Microsoft account. The iOS and Android apps use the same account — tap Continue with Microsoft and you’ll be taken to your work SSO.

What you can do

  • Chat with the organism by typing in the composer at the bottom.
  • Talk to it by tapping the microphone. The organism transcribes what you said and answers back. Tap the speaker icon on any reply to hear it spoken.
  • Attach an image with the paperclip icon to ask the organism about something visual.
  • Ask for an image with phrases like “draw me …” or “generate …” The organism will produce one and add it to the reply.
  • Ask it to check the web for current events, prices, news, or anything time-sensitive. It cites sources below each answer.

If something doesn't work

  • Stuck signing in — make sure you’re using your work Microsoft account. Personal @outlook.com and @hotmail.com accounts can’t access the Uliverse.
  • The chat froze — pull-to-refresh on mobile, or reload the page on the web. The organism keeps your history across reloads.
  • Vision says “I can’t see images” — this is rare but if it happens, start a new chat. The model occasionally anchors on an old reply from before vision was enabled.
  • Voice cuts out — iOS sometimes suspends microphone access when you switch apps. Force-quit and reopen the app, or use the web version.

Privacy + data

See the full privacy policy. In short: the Uliverse is foundation-owned. We don’t sell or share your conversations. They live on our servers in Dubai so you can resume chats later.

Contact a human

Email [email protected] for anything that needs a person. Include the device you’re on (iOS, Android, web) and a short description — we read everything.

For privacy or data-handling questions: [email protected].

Last updated 2026-05-18.